We read every message. Email us and we will get back to you as soon as we can.
When you write to us, please include
- Your device model and Android version
- The App version (Google Play > Sammi > About this app)
- What happened, and screenshots if you can
Quick fixes
The app is slow, frozen or shows "Time out"
- Check your internet connection. Replies need a connection to be generated.
- Update Sammi to the latest version in Google Play.
- Close the app fully and reopen it, or restart your phone.
- Free up storage space if your device is almost full.
Voice calls are not working
- Make sure Sammi has microphone permission (Settings > Apps > Sammi > Permissions).
- Check that your device volume is on and no other app is using the microphone.
Subscriptions and refunds
Purchases are billed through Google Play. To cancel, open Google Play > Profile > Payments & subscriptions > Subscriptions > Sammi. Refund requests are handled according to the Google Play refund policy.
Privacy requests
For questions about your information, see our Privacy Policy or email us at the address above.
More help
Browse the FAQ for answers to common questions about Sammi.